Hi there, we’re looking for a Product Design Manager to help us champion user-centred design at BT. As the UK’s oldest (we’ve been around since 1846) and largest telecommunications company, we impact the lives of millions of people from around the country and this is a unique chance for you (yes, you!) to join us on our mission to put our customers at the heart of our digital experiences and ways of working.

Your Responsibilities

Here at BT, we organise our people into alliances (large groups of agile, cross-functional squads) that align to segments of our customer’s journey with us.

Your role is essential in ensuring a high quality of design output and user-centred approach to solving customer problems across our IUP (Identity, Use & Pay) alliance.

You’ll do this through:

• Leading a team of designers (currently 7). You’ll directly manage a small team of designers, setting their objectives, looking after their wellbeing, and helping them achieve their own personal career ambitions.
• Building meaningful relationships. You’ll know that the secret to success is winning the hearts and minds of those around you, so you’ll need to pro-actively cultivate relationships across the business to help you get things done and promote a user-centred way of working.
• Championing customer needs. You’ll help ensure that our designers and squads are designing solutions that solve real customer needs.
• Improving our design team processes. Collectively, our design team in IUP is over 40+ designers so you’ll play a crucial role in ensuring that we have a consistent and coherent process to manage design quality and collaboration across squads.
• Respectfully interrogating squad missions. When you need to, you’ll respectfully interrogate our squad missions ensuring that we are tackling the right customer problems and that we are constantly learning from bi-weekly incremental product releases.
• Working collaboratively. You’ll know that building a shared understanding of the customer problems we’re trying to solve is also crucial. So, ensuring that our squads are collaborating and sharing ideas and insights is paramount.

What You Value

We’re looking for empathetic, self-organising, resourceful, and ambitious people who can thrive in a fast-paced and sometimes complex environment.
You put people first. You know that at the heart of everything we do as an organisation is our people and for our organisation to succeed our people need support, empathy, and direction in what they do.

You get under the skin of problems. You insist on a deeper understanding of the problems we’re trying to solve before we rush into solution mode.
You collaborate. You do your best work when collaborating within cross–functional teams and know that shared understanding and stakeholder alignment are the critical factors in achieving successful outcomes.

You’re articulate. You understand that success can often rest on the quality of communication. You prefer face-to-face (virtual of course) discussion over emails and documents. You pride yourself on expressing your ideas clearly and with a strong sense of purpose that encourages trust from your colleagues and stakeholders, whether that’s a conversation around a whiteboard (or virtual whiteboard for that matter) or idea to solve a customer problem.

You have an entrepreneurial spirit. You ask for forgiveness not permission. You are confident in your ideas to improve the way we work and you’re not afraid to try them first and then share them with the rest of the team.
Benefits

So, now the good part! I’m sure you’re eager to find out what kind of beer/coffee/tea we stock in our fridges and whether you can bring your pet into work.

• Salary range of £46,000 and £60,000 (dependant on experience) and on-target bonus plan (10% of your annual salary).
  25 days’ annual leave (not including bank holidays).
• Share option and pension scheme programmes.
• Flexible working from home policies.
• Flexible benefits to fit around you (private health care, dental care, ride to work scheme).
• Flexible, family-friendly working hours (cos 9-5 is just a bit old school, isn’t it?).
• Although the office is for humans only (no pets allowed I’m afraid), we welcome any business contributions from furry friends whilst working from home 😊.